Terms & Conditions

Terms & Conditions

1. INTRODUCTION

1.1 Welcome to Ipetsonline platform (the "Site"). Please read the following Terms of Service carefully before using this Site or opening a Ipetsonline account ("Account") so that you are aware of your legal rights and obligations with respect to I-Pets and its affiliates and subsidiaries (individually and collectively, "I-Pets","Ipetsonline", "we", "us" or "our"). The "Services" we provide or make available include (a) the Site, (b) the services provided by the Site and by Ipetsonline client software made available through the Site, and (c) all information, linked pages, features, data, text, images, photographs, graphics, music, sounds, video (including live streams), messages, tags, content, programming, software, application services (including, without limitation, any mobile application services) or other materials made available through the Site or its related services ("Content"). Any new features added to or augmenting the Services are also subject to these Terms of Service. These Terms of Service govern your use of Services provided by Ipetsonline.

1.2 The Services include an online platform service that provides a place and opportunity for the sale of goods between the buyer (“Buyer”) and the seller (“Seller”) (collectively “you”, “Users” or “Parties”). The actual contract for sale is directly between Buyer and Seller and Ipetsonline is not a party to that or any other contract between Buyer and Seller and accepts no obligations in connection with any such contract. Parties to such transaction will be entirely responsible for the sales contract between them, the listing of goods, warranty of purchase and the like. Ipetsonline is not involved in the transaction between Users. Ipetsonline may or may not pre-screen Users or the Content or information provided by Users. Ipetsonline reserves the right to remove any Content or information posted by you on the Site in accordance to Section 6.4 herein. Ipetsonline cannot ensure that Users will actually complete a transaction.

1.3 Before becoming a User of the Site, you must read and accept all of the terms and conditions in, and linked to, these Terms of Service and you must consent to the processing of your personal data as described in the Privacy Policy linked hereto.

1.4 Ipetsonline reserves the right to change, modify, suspend or discontinue all or any part of this Site or the Services at any time or upon notice as required by local laws. Ipetsonline may release certain Services or their features in a beta version, which may not work correctly or in the same way the final version may work, and we shall not be held liable in such instances. Ipetsonline may also impose limits on certain features or restrict your access to parts of, or the entire, Site or Services in its sole discretion and without notice or liability.

1.5 Ipetsonline reserves the right to refuse to provide you access to the Site or Services or to allow you to open an Account for any reason.

BY USING IPETSONLINE SERVICES OR OPENING AN ACCOUNT, YOU GIVE YOUR IRREVOCABLE ACCEPTANCE OF AND CONSENT TO THE TERMS OF THIS AGREEMENT, INCLUDING THOSE ADDITIONAL TERMS AND CONDITIONS AND POLICIES REFERENCED HEREIN AND/OR LINKED HERETO.
IF YOU DO NOT AGREE TO THESE TERMS, PLEASE DO NOT USE OUR SERVICES OR ACCESS THE SITE. IF YOU ARE UNDER THE AGE OF 18 OR THE LEGAL AGE FOR GIVING CONSENT HEREUNDER PURSUANT TO THE APPLICABLE LAWS IN YOUR COUNTRY (THE “LEGAL AGE”), YOU MUST GET PERMISSION FROM A PARENT OR LEGAL GUARDIAN TO OPEN AN ACCOUNT AND THAT PARENT OR LEGAL GUARDIAN MUST AGREE TO THE TERMS OF THIS AGREEMENT. IF YOU DO NOT KNOW WHETHER YOU HAVE REACHED THE LEGAL AGE, OR DO NOT UNDERSTAND THIS SECTION, PLEASE DO NOT CREATE AN ACCOUNT UNTIL YOU HAVE ASKED YOUR PARENT OR LEGAL GUARDIAN FOR HELP. IF YOU ARE THE PARENT OR LEGAL GUARDIAN OF A MINOR WHO IS CREATING AN ACCOUNT, YOU MUST ACCEPT THE TERMS OF THIS AGREEMENT ON THE MINOR'S BEHALF AND YOU WILL BE RESPONSIBLE FOR ALL USE OF THE ACCOUNT OR COMPANY SERVICES USING SUCH ACCOUNT, WHETHER SUCH ACCOUNT IS CURRENTLY OPEN OR CREATED LATER.


2. PRIVACY

2.1 Your privacy is very important to us at Ipetsonline. To better protect your rights we have provided the Ipetsonline.com Privacy Policy to explain our privacy practices in detail. Please review the Privacy Policy to understand how Ipetsonline collects and uses the information associated with your Account and/or your use of the Services (the “User Information”). By using the Services or providing information on the Site, you:

(i) consent to Ipetsonline's collection, use, disclosure and/or processing of your Content, personal data and User Information as described in the Privacy Policy;

(ii) agree and acknowledge that the proprietary rights of your User Information are jointly owned by you and Ipetsonline; and

(iii) shall not, whether directly or indirectly, disclose your User Information to any third party, or otherwise allow any third party to access or use your User Information, without Ipetsonline’s prior written consent.

2.2 Users in possession of another User’s personal data through the use of the Services (the “Receiving Party”) hereby agree that, they will (i) comply with all applicable personal data protection laws with respect to any such data; (ii) allow the User whose personal data the Receiving Party has collected (the “Disclosing Party”) to remove his or her data so collected from the Receiving Party’s database; and (iii) allow the Disclosing Party to review what information have been collected about them by the Receiving Party, in each case of (ii) and (iii) above, in compliance with and where required by applicable laws.


3. LIMITED LICENSE

3.1 Ipetsonline grants you a limited and revocable license to access and use the Services subject to the terms and conditions of these Terms of Service. All proprietary Content, trademarks, service marks, brand names, logos and other intellectual property (“Intellectual Property”) displayed in the Site are the property of Ipetsonline and where applicable, third party proprietors identified in the Site. No right or licence is granted directly or indirectly to any party accessing the Site to use or reproduce any Intellectual Property, and no party accessing the Site shall claim any right, title or interest therein. By using or accessing the Services you agree to comply with the copyright, trademark, service mark, and all other applicable laws that protect the Services, the Site and its Content. You agree not to copy, distribute, republish, transmit, publicly display, publicly perform, modify, adapt, rent, sell, or create derivative works of any portion of the Services, the Site or its Content. You also may not, without our prior written consent, mirror or frame any part or whole of the contents of this Site on any other server or as part of any other website. In addition, you agree that you will not use any robot, spider or any other automatic device or manual process to monitor or copy our Content, without our prior written consent (such consent is deemed given for standard search engine technology employed by Internet search websites to direct Internet users to this website).Ipetsonline grants you a limited and revocable license to access and use the Services subject to the terms and conditions of these Terms of Service. All proprietary Content, trademarks, service marks, brand names, logos and other intellectual property (“Intellectual Property”) displayed in the Site are the property of Ipetsonline and where applicable, third party proprietors identified in the Site. No right or licence is granted directly or indirectly to any party accessing the Site to use or reproduce any Intellectual Property, and no party accessing the Site shall claim any right, title or interest therein. By using or accessing the Services you agree to comply with the copyright, trademark, service mark, and all other applicable laws that protect the Services, the Site and its Content. You agree not to copy, distribute, republish, transmit, publicly display, publicly perform, modify, adapt, rent, sell, or create derivative works of any portion of the Services, the Site or its Content. You also may not, without our prior written consent, mirror or frame any part or whole of the contents of this Site on any other server or as part of any other website. In addition, you agree that you will not use any robot, spider or any other automatic device or manual process to monitor or copy our Content, without our prior written consent (such consent is deemed given for standard search engine technology employed by Internet search websites to direct Internet users to this website).

3.2 You are welcome to link to the Site from your website, provided that your website does not imply any endorsement by or association with Ipetsonline. You acknowledge that Ipetsonline may, in its sole discretion and at any time, discontinue providing the Services, either in part or as a whole, without notice.


4. SOFTWARE

Any software provided by us to you as part of the Services is subject to the provisions of these Terms of Service. Ipetsonline reserves all rights to the software not expressly granted by Ipetsonline hereunder. Any third-party scripts or code, linked to or referenced from the Services, are licensed to you by the third parties that own such scripts or code, not by Ipetsonline.


5. ACCOUNTS AND SECURITY

5.1 Some functions of our Services require registration for an Account by selecting a unique user identification ("User ID") and password, and by providing certain personal information. If you select a User ID that Ipetsonline, in its sole discretion, finds offensive or inappropriate, Ipetsonline has the right to suspend or terminate your Account. You may be able to use your Account to gain access to other products, websites or services to which we have enabled access or with which we have tied up or collaborated. Ipetsonline has not reviewed, and assumes no responsibility for any third party content, functionality, security, services, privacy policies, or other practices of those products, websites or services. If you do so, the terms of service for those products, websites or services, including their respective privacy policies, if different from these Terms of Service and/or our Privacy Policy, may also apply to your use of those products, websites or services.

5.2 You agree to (a) keep your password confidential and use only your User ID and password when logging in, (b) ensure that you log out from your account at the end of each session on the Site, (c) immediately notify Ipetsonline of any unauthorised use of your Account, User ID and/or password, and (d) ensure that your Account information is accurate and up-to-date. You are fully responsible for all activities that occur under your User ID and Account even if such activities or uses were not committed by you. Ipetsonline will not be liable for any loss or damage arising from unauthorised use of your password or your failure to comply with this Section.

5.3 You agree that Ipetsonline may for any reason, in its sole discretion and with or without notice or liability to you or any third party, immediately terminate your Account and your User ID, remove or discard from the Site any Content associated with your Account and User ID, withdraw any subsidies offered to you, cancel any transactions associated with your Account and User ID, temporarily withhold any sale proceeds or refunds, and/or take any other actions that Ipetsonline deems necessary. Grounds for such actions may include, but are not limited to, actual or suspected (a) extended periods of inactivity, (b) violation of the letter or spirit of these Terms of Service, (c) illegal, fraudulent, harassing, defamatory, threatening or abusive behaviour (d) having multiple user accounts, (e) buying products on the Site for the purpose of commercial re-sale, (f) abnormal or excessive purchasing of products from the same Seller or related group of Sellers, (g) voucher abuse (including, but not limited to, selling of vouchers to third parties and abnormal or excessive use of vouchers on the Site), or (h) behaviour that is harmful to other Users, third parties, or the business interests of Ipetsonline. Use of an Account for illegal, fraudulent, harassing, defamatory, threatening or abusive purposes may be referred to law enforcement authorities without notice to you. If a legal dispute arises or law enforcement action is commenced relating to your Account or your use of the Services for any reason, Ipetsonline may terminate your Account immediately with or without notice.

5.4 Users may terminate their Account if they notify Ipetsonline in writing (including via email at Ipetsonline.sg@gmail.com) of their desire to do so. Notwithstanding any such termination, Users remain responsible and liable for any incomplete transaction (whether commenced prior to or after such termination), shipment of the product, payment for the product, or the like, and Users must contact Ipetsonline after he or she has promptly and effectively carried out and completed all incomplete transactions according to the Terms of Service. Ipetsonline shall have no liability, and shall not be liable for any damages incurred due to the actions taken in accordance with this Section. Users waive any and all claims based on any such action taken by Ipetsonline.

5.5 You may only use the Services and/or open an Account if you are located in one of our approved countries, as updated from time to time.


6. TERM OF USE

6.1 The license for use of this Site and the Services is effective until terminated. This license will terminate as set forth under these Terms of Service or if you fail to comply with any term or condition of these Terms of Service. In any such event, Ipetsonline may effect such termination with or without notice to you.

6.2 You agree not to:

(a) upload, post, transmit or otherwise make available any Content that is unlawful, harmful, threatening, abusive, harassing, alarming, distressing, tortuous, defamatory, vulgar, obscene, libelous, invasive of another's privacy, hateful, or racially, ethnically or otherwise objectionable;

(b) violate any laws, including without limitation any laws and regulation in relation to export and import restrictions, third party rights or our Prohibited and Restricted Items policy;

(c) upload, post, transmit or otherwise make available any Content featuring an unsupervised minor or use the Services to harm minors in any way;

(d) use the Services or upload Content to impersonate any person or entity, or otherwise misrepresent your affiliation with a person or entity;

(e) forge headers or otherwise manipulate identifiers in order to disguise the origin of any Content transmitted through the Services;

(f) remove any proprietary notices from the Site;

(g) cause, permit or authorize the modification, creation of derivative works, or translation of the Services without the express permission of Ipetsonline;

(h) use the Services for the benefit of any third party or any manner not permitted by the licenses granted herein;

(i) use the Services or upload Content in a manner that is fraudulent, unconscionable, false, misleading or deceptive;

(j) open and/or operate multiple user accounts in connection with any conduct that violates either the letter or spirit of these Terms of Service;

(k) access the Ipetsonline platform, open a user account, or otherwise access your user account using any non-official Ipetsonline hardware or software, including but not limited to an emulator, simulator, bot or other similar hardware or software;

(l) manipulate the price of any item or interfere with other User's listings;

(m) take any action that may undermine the feedback or ratings systems;

(n) attempt to decompile, reverse engineer, disassemble or hack the Services (or any portion thereof), or to defeat or overcome any encryption technology or security measures implemented by Ipetsonline with respect to the Services and/or data transmitted, processed or stored by Ipetsonline;

(o) harvest or collect any information about or regarding other Account holders, including, without limitation, any personal data or information;

(p) upload, email, post, transmit or otherwise make available any Content that you do not have a right to make available under any law or under contractual or fiduciary relationships (such as inside information, proprietary and confidential information learned or disclosed as part of employment relationships or under nondisclosure agreements);

(q) upload, email, post, transmit or otherwise make available any Content that infringes any patent, trademark, trade secret, copyright or other proprietary rights of any party;

(r) upload, email, post, transmit or otherwise make available any unsolicited or unauthorised advertising, promotional materials, "junk mail", "spam", "chain letters", "pyramid schemes", or any other unauthorised form of solicitation;

(s) upload, email, post, transmit or otherwise make available any material that contains software viruses, worms, Trojan-horses or any other computer code, routines, files or programs designed to directly or indirectly interfere with, manipulate, interrupt, destroy or limit the functionality or integrity of any computer software or hardware or data or telecommunications equipment;

(t) disrupt the normal flow of dialogue, cause a screen to "scroll" faster than other Users of the Services are able to type, or otherwise act in a manner that negatively affects other Users' ability to engage in real time exchanges;

(u) interfere with, manipulate or disrupt the Services or servers or networks connected to the Services or any other User's use and enjoyment of the Services, or disobey any requirements, procedures, policies or regulations of networks connected to the Site;

(v) take any action or engage in any conduct that could directly or indirectly damage, disable, overburden, or impair the Services or the servers or networks connected to the Services;

(w) use the Services to intentionally or unintentionally violate any applicable local, state, national or international law, rule, code, directive, guideline, policy or regulation including, without limitation, laws and requirements (whether or not having the force of law) relating to anti-money laundering or counter-terrorism;

(x) use the Services in violation of or to circumvent any sanctions or embargo administered or enforced by the U.S. Department of Treasury’s Office of Foreign Assets Control, the United Nations Security Council, the European Union or Her Majesty’s Treasury;

(y) use the Services to violate the privacy of others or to "stalk" or otherwise harass another;

(z) infringe the rights of Ipetsonline, including any intellectual property rights and any passing off of the same thereof;

(aa) use the Services to collect or store personal data about other Users in connection with the prohibited conduct and activities set forth above; and/or

(bb) list items which infringe upon the copyright, trademark or other intellectual property rights of third parties or use the Services in a manner which will infringe the intellectual property rights of others.

6.3 You understand that all Content, whether publicly posted or privately transmitted, is the sole responsibility of the person from whom such Content originated. This means that you, and not Ipetsonline, are entirely responsible for all Content that you upload, post, email, transmit or otherwise make available through the Site. You understand that by using the Site, you may be exposed to Content that you may consider to be offensive, indecent or objectionable. To the maximum extent permitted by applicable law, under no circumstances will Ipetsonline be liable in any way for any Content, including, but not limited to, any errors or omissions in any Content, or any loss or damage of any kind incurred as a result of the use of, or reliance on, any Content posted, emailed, transmitted or otherwise made available on the Site.

6.4 You acknowledge that Ipetsonline and its designees shall have the right (but not the obligation) in their sole discretion to pre-screen, refuse, delete, stop, suspend, remove or move any Content, including without limitation any Content or information posted by you, that is available on the Site. Without limiting the foregoing, Ipetsonline and its designees shall have the right to remove any Content (i) that violates these Terms of Service; (ii) if we receive a complaint from another User; (iii) if we receive a notice of intellectual property infringement or other legal instruction for removal; or (iv) if such Content is otherwise objectionable. We may also block delivery of a communication (including, without limitation, status updates, postings, messages and/or chats) to or from the Services as part of our effort to protect the Services or our Users, or otherwise enforce the provisions of these Terms and Conditions. You agree that you must evaluate, and bear all risks associated with, the use of any Content, including, without limitation, any reliance on the accuracy, completeness, or usefulness of such Content. In this regard, you acknowledge that you have not and, to the maximum extent permitted by applicable law, may not rely on any Content created by Ipetsonline or submitted to Ipetsonline, including, without limitation, information in Ipetosnline Forums and in all other parts of the Site.

6.5 You acknowledge, consent to and agree that Ipetsonline may access, preserve and disclose your Account information and Content if required to do so by law or pursuant to an order of a court or by any governmental or regulatory authority having jurisdiction over Ipetsonline or in a good faith belief that such access preservation or disclosure is reasonably necessary to: (a) comply with legal process; (b) enforce these Terms of Service; (c) respond to claims that any Content violates the rights of third parties; (d) respond to your requests for customer service; or (e) protect the rights, property or personal safety of Ipetosnline, its Users and/or the public.


7. VIOLATION OF OUR TERMS OF SERVICE

7.1 Violations of this policy may result in a range of actions, including, without limitation, any or all of the following:

⦁ Listing deletion

⦁ Limits placed on Account privileges

⦁ Account suspension and subsequent termination

⦁ Criminal charges

⦁ Civil actions, including without limitation a claim for damages and/or interim or injunctive relief

7.2 If you believe a User on our Site is violating these Terms of Service, please contact Ipetsonline.sg@gmail.com.


8. REPORTING INTELLECTUAL PROPERTY RIGHTS INFRINGEMENT

8.1 The Users are independent individuals or businesses and they are not associated with Ipetosnline in any way. Ipetsonline is neither the agent nor representative of the Users and does not hold and/or own any of the merchandises listed on the Site.

8.2 If you are an intellectual property right owner (“IPR Owner”) or an agent duly authorised by an IPR Owner (“IPR Agent”) and you believe that your right or your principal’s right has been infringed, please notify us in writing by email to help@support.Ipetsonline.sg and copy legal@Ipetsonline.com and provide us the documents requested below to support your claim. Do allow us time to process the information provided. Ipetsonline will respond to your complaint as soon as practicable.

8.3 Complaints under this Section 8 must be provided in the form prescribed by Ipetsonline, which may be updated from time to time, and must include at least the following: (a) a physical or electronic signature of an IPR Owner or IPR Agent (collectively, “Informant”); (b) a description of the type and nature of intellectual property right that is allegedly infringed and proof of rights; (c) details of the listing which contains the alleged infringement; (d) sufficient information to allow Ipetsonline to contact the Informant, such as Informant’s physical address, telephone number and e-mail address; (e) a statement by Informant that the complaint is filed on good faith belief and that the use of the intellectual property as identified by the Informant is not authorised by the IPR Owner or the law; (f) a statement by the Informant that the information in the notification is accurate, indemnify us for any damages we may suffer as a result of the information provided by and that the Informant has the appropriate right or is authorised to act on IPR Owner’s behalf to the complaint.


9. PURCHASE AND PAYMENT

9.1 Ipetsonline supports one or more of the following payment methods in each country it operates in:

(i) Pay Lah/Pay Now
Buyer may make payments through Pay Lah! or Pay Now service to our designated Ipetsonline Guarantee Account (as defined in Section 11). Buyer must provide Ipetsonline with the transfer receipt or payment transaction reference for verification purposes through the ‘Upload Receipt’ function found in Ipetsonline’s app as payment confirmation. If payment confirmation is not received by Ipetsonline within three (3) days, Buyer’s order will be cancelled.

(ii) Bank Transfer
Buyer may make payments through an Automated Teller Machine or internet bank transfer (“Bank Transfer”) to our designated Ipetsonline Guarantee Account (as defined in Section 11). Buyer must provide Ipetsonline with the transfer receipt or payment transaction reference for verification purposes through the ‘Upload Receipt’ function found in Ipetsonline’s app as payment confirmation. If payment confirmation is not received by Ipetsonline within three (3) days, Buyer’s order will be cancelled.

9.2 Buyer may only change their preferred mode of payment for their purchase prior to making payment.

9.3 Ipetsonline takes no responsibility and assume no liability for any loss or damages to Buyer arising from shipping information and/or payment information entered by Buyer or wrong remittance by Buyer in connection with the payment for the items purchased. We reserve the right to check whether Buyer is duly authorised to use certain payment method, and may suspend the transaction until such authorisation is confirmed or cancel the relevant transaction where such confirmation is not available.


10. Ipetsonline GIFT CERTIFICATE

10.1 The use of gift vouchers fall under the following terms and conditions:

(i) In order to purchase a Gift Certificate, you will need to register an account with us through our Website.

(ii) Gift Certificates ordered through our Website will be delivered automatically by electronic means to the email address you specify at the time of order.

(iii) Our Gift Certificates include unique numbers and configurable patterns.

(iv) Our Gift Certificates must be redeemed on our Website, as full or part payment of products from our Website.

(v) A Gift Certificate cannot be used to purchase a further Gift Certificate.

10.2 When ordering a Gift Certificate, you should ensure to enter the recipient’s email address correctly. We cannot be held responsible if the address is entered incorrectly and someone other than the intended recipient uses the Gift Certificate.

10.3 Site offers and promotions (including gifts with purchase and discounts) do not apply when purchasing gift vouchers.

10.4 You can check the balance of the Gift Certificate by logging into your account (please note, this only applies if you register for an account).

10.5 All Gift Certificates are dated and expire 12 months from the date of issue.

10.6 Gift Certificates cannot be exchanged for cash.

10.7 Gift Certificates may only be redeemed against products purchased in the same currency as the Gift Certificate.

10.8 Where Products purchased online with a Gift Certificate are returned, monies owing will be refunded by a Gift Certificate.

10.9 We are not responsible if a Gift Certificate is lost, stolen, destroyed or used without permission and no replacement will be provided in these circumstances.

10.10 Questions, comments and requests regarding Gift Voucher Terms and Conditions are welcomed, please contact us at ipetsonline.sg@gmail.com


11. Product Images

11.1 Product images are for illustrative purposes only and may differ from the actual product. Due to differences in monitors, colours of products may also appear different to those shown on the site.

11.2 Products Details for some products may have an associated image or photo. These are for reference only and should be considered illustrative.


12. Ipetsonline GUARANTEE

12.1 Ipetsonline Guarantee is a service provided by Ipetsonline or its authorised agent to protect purchases. To protect against the risk of liability, payment for purchases made to Seller using the Services will be held by Ipetsonline or its authorised agent (“Ipetsonline Guarantee Account”). Seller will not receive interest or other earnings from the sum you have paid into Ipetsonline Guarantee Account.

12.2 After Buyer makes payment for his/her order (“Buyer’s Purchase Monies”), Buyer’s Purchase Monies will be held in Ipetsonline Guarantee Account until:

(a) Buyer sends confirmation to Ipetsonline that Buyer has received his/her goods, in which case, unless 12.2(d) applies, Ipetsonline will release Buyer’s Purchase Monies (less the Seller’s proportion of the Shipping Fee (if applicable), the Transaction Fee and Tax Amount (defined below), and (if applicable) the Cross Border Fee (defined below)) in Ipetsonline Guarantee Account to Seller;

(b) Ipetsonline Guarantee Period (or any approved extension under 12.3) expires, in which case, unless 12.2(c) or 12.2(d) applies, Ipetsonline will release Buyer’s Purchase Monies (less the Seller’s proportion of the Shipping Fee (if applicable), the Transaction Fee and Tax Amount (defined below), and (if applicable) the Cross Border Fee (defined below)) in Ipetsonline Guarantee Account to Seller;

(c) Ipetsonline determines that Buyer’s application for a return of goods and/or refund is successful, in which case, unless 12.2(d) applies, Ipetsonline will provide a refund to Buyer, subject to and in accordance with the Refunds and Return Policy;

(d) such other time as Ipetsonline reasonably determines that a distribution of Buyer’s Purchase Monies (less the Seller’s proportion of the Shipping Fee (if applicable), the Transaction Fee and Tax Amount (defined below), and (if applicable) the Cross Border Fee (defined below)) is appropriate, including, without limitation, where it deems reasonably necessary to comply with applicable law or a court order or to enforce these Terms of Service.

Ipetsonline Guarantee is only offered to Buyers who have made payment through the channels provided by Ipetsonline into Ipetsonline Guarantee Account. Offline arrangements between Buyer and Seller will not be covered under Ipetsonline Guarantee.

12.3 Payments made through Ipetsonline channels will be held in the Ipetsonline Guarantee Account for a specified period of time (the “Ipetsonline Guarantee Period”). To find out more about the Ipetsonline Guarantee Period, please click this link. Buyer may apply for a one-time extension of Ipetsonline Guarantee Period prior to the expiry of the applicable Ipetsonline Guarantee Period, subject to and in accordance with the Refunds and Return Policy. Upon Buyer’s application, Ipetsonline Guarantee Period may be extended for a maximum period of three (3) days unless Ipetsonline in its sole discretion determines that a longer extension is appropriate or required.

12.4 If, for any reason, the Seller's bank account cannot be credited and/or the Seller cannot be contacted, Ipetsonline will use reasonable endeavours to contact the Seller using the contact details provided by him/her. In the event that the Seller cannot be contacted and the Buyer’s Purchase Monies remain unclaimed for more than twelve (12) months after they become due to the Seller, Ipetsonline will deal with such unclaimed Buyer's Purchase Monies in accordance with any applicable laws.

12.5 Seller/Buyer must be the beneficial owner of the Account and conduct transaction on the Site only on behalf of him or herself. Ipetsonline may require Seller or Buyer to provide his or her personal data such as recent identity photograph, bank account details and/or any other such documentation necessary, for verification purposes, including verification required by third party payment processing and logistic service providers. Seller/Buyer hereby grants Ipetsonline his/her consent to use or provide to third party his/her personal data to facilitate his/her use of the Site. Further, Seller/Buyer authorises Ipetsonline to use his/her personal data to make any inquires we consider necessary to validate his/her identity with the appropriate entity such as his/her bank. For more information in relation to how Ipetsonline handles your personal information, please visit our Privacy Policy page.

12.6 The Ipetsonline Guarantee is in addition and without limitation to Buyer’s and Seller’s obligations under applicable law, which may go above and beyond what is provided for by the Ipetsonline Guarantee. The Ipetsonline Guarantee is neither intended nor designed to assist Buyer or Seller in complying with its own legal obligations, for which each party will remain solely responsible, and Ipetsonline accepts no liability in connection with the same. Without limitation, the Ipetsonline Guarantee does not constitute a product warranty.

12.7 Buyer and Seller acknowledge and agree that Ipetsonline’s decision (including any appeals) in respect of and relating to any issues concerning the Ipetsonline Guarantee is final.

12.8 For the avoidance of doubt, any transactions not conducted on the Site will not qualify for the protection offered by Ipetsonline Guarantee.


13. Ipetsonline COINS REWARD SYSTEM

13.1 Users may earn loyalty points (“Ipetsonline Coins”) by buying merchandise on the Site using the Ipetsonline Guarantee system or through participation in other Ipetsonline activities as Ipetsonline may from time to time determine (“Eligible Activities”) based on the conversion rate determined by Ipetsonline in its sole discretion. Generally, Ipetsonline Coins will be credited to a User’s Account upon the completion of a successful transaction or activity approved by Ipetsonline. You are eligible to participate in the Ipetsonline Coins reward system if you are a User and your Account does not exclude you from participation.1 Users may earn loyalty points (“Ipetsonline Coins”) by buying merchandise on the Site using the Ipetsonline Guarantee system or through participation in other Ipetsonline activities as Ipetsonline may from time to time determine (“Eligible Activities”) based on the conversion rate determined by Ipetsonline in its sole discretion. Generally, Ipetsonline Coins will be credited to a User’s Account upon the completion of a successful transaction or activity approved by Ipetsonline. You are eligible to participate in the Ipetsonline Coins reward system if you are a User and your Account does not exclude you from participation.

13.2 Transactions not completed on the Site using the Ipetsonline Guarantee do not qualify for the Ipetsonline Coins reward system. Ipetsonline may at its sole discretion exclude categories of items from the Ipetsonline Coins reward system.

13.3 Ipetsonline Coins have no monetary value, does not constitute your property and cannot be purchased, sold, transferred or redeemed for cash.1 Ipetsonline Coins credited to Buyers have no monetary value, do not constitute Buyer’s property and cannot be purchased, sold, transferred or redeemed for cash by Buyer.

13.4 Subject to Ipetsonline rules and regulation as determined, varied or modified by Ipetsonline from time to time, subject to any cap imposed by Ipetsonline at its sole discretion, Users may redeem or donate Ipetsonline Coins by sending a request to Ipetsonline and use Ipetsonline Coins to donate to a charity registered with Ipetsonline or offset the purchase price of selected items when making purchases on the Site (as the case may be) as advised by Ipetsonline from time to time. All refunds will be subject to Ipetsonline’s Refunds and Return Policy under Section 16.4.

13.5 The Ipetsonline Coins you redeem or donate will be deducted from your Ipetsonline Coin balance. Each Ipetsonline Coin comes with an expiry date. Do check your account details on the Site for Ipetsonline Coin balances and expiry date.

13.6 From time to time, we may tell you that bonus Ipetsonline Coins will be awarded for particular Eligible Activities. This may include but is not limited to purchases you make with participating Sellers or pursuant to specific promotional offers. We will notify you of the terms of such bonus awards if any from time to time.

13.7 If you have a dispute in relation to the number of Ipetsonline Coins which you have been awarded in respect of an Eligible Activity, such a dispute must be made within one (1) month from the date of the Eligible Activity. We may require you to provide evidence to support your claim.

13.8 Ipetsonline gives no warranty and accepts no responsibility as to the ultimate tax treatment of Ipetsonline Coins. You will need to check with your tax advisor whether receiving Ipetsonline Coins affects your tax situation.

13.9 Ipetsonline reserves the right to (i) discontinue the Ipetsonline Coins reward system at any time at its sole discretion, and/or (ii) cancel or suspend a User’s right to participate in Ipetsonline Coins reward system, including the ability to earn and redeem Ipetsonline Coins, at its sole discretion.


14. Ipetsonline COINS MARKETING SERVICES

14.1 You understand and agree that Ipetsonline does not warrant or guarantee any increase in viewership or sales of your items as a result of the purchase and gratuitous distribution of Ipetsonline Coins.

14.6 You are advised to only purchase Ipetsonline Coins after fully considering your budget and intended advertising objectives. Except as otherwise provided in these Terms of Service or the Seller Coins Advertising Rules, Ipetsonline shall not be liable for any compensation or be subject to any liability (including but not limited to actual expenses and lost profits) for the results or intended results of purchasing Ipetsonline Coins.

14.7 IF, NOTWITHSTANDING ANYTHING IN THESE TERMS OF SERVICE, Ipetsonline IS FOUND BY A COURT OF COMPETENT JURISDICTION TO BE LIABLE (INCLUDING FOR GROSS NEGLIGENCE) IN RELATION TO THE PURCHASE BY YOU OF Ipetsonline COINS, THEN, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ITS LIABILITY TO YOU OR TO ANY THIRD PARTY IS LIMITED TO THE AMOUNT PAID BY YOU FOR THE Ipetsonline COINS IN QUESTION ONLY.

15. Ipetsonline COIN CASHBACK VOUCHER

15.1 Users may receive a voucher entitling them to additional Ipetsonline Coins (the “Ipetsonline Coin Cashback Voucher”) on eligible purchases on the Site. Upon the completion of a successful transaction where the Ipetsonline Coin Cashback Voucher has been applied, additional Ipetsonline Coins will be credited to a User’s Account based on the conversion rate as indicated in the terms and conditions of such Ipetsonline Coin Cashback Voucher (“Additional Ipetsonline Coins Rate”) or as determined by Ipetsonline in its sole discretion. Ipetsonline Coins credited to a User following the redemption of a Ipetsonline Coin Cashback Voucher shall have the same terms and conditions (including in relation to expiry) as regular Ipetsonline Coins.

15.2 Ipetsonline may allow Sellers to generate their own Ipetsonline Coin Cashback Vouchers (each a “Seller Coin Cashback Voucher”), which Buyers may apply to eligible purchases from the Seller’s store. If you are a Seller that generates a Seller Coin Cashback Voucher, you will be deemed to have consented to the terms and conditions described in this Section.

15.3 When generating a Seller Coin Cashback Voucher, the Additional Ipetsonline Coins Rate will be determined by Seller at the Seller’s own discretion. Seller shall be solely responsible for the accuracy of the Additional Ipetsonline Coins Rate.

15.4 For each completed transaction where a Buyer successfully applies a Seller Coin Cashback Voucher, the Seller shall pay Ipetsonline the value of the additional Ipetsonline Coins credited to the Buyer (“Coin Cashback Price”). The Coin Cashback Price is calculated in Singapore Dollars as the number of additional Ipetsonline Coins to be credited to the Buyer’s Account divided by 100, rounded up to the nearest cent. The Coin Cashback Price is subject to GST (“Coin Cashback Tax Amount”), and the Seller is responsible for such Coin Cashback Tax Amount.

15.5 Following the successful completion of a transaction, Ipetsonline shall deduct the Coin Cashback Price and Coin Cashback Tax Amount from the Buyer’s Purchase Monies, and remit the balance to the Seller in accordance with Section 12.2. Ipetsonline shall issue receipts or tax invoices for the Coin Cashback Price and Coin Cashback Tax Amount on request. For the avoidance of doubt, the Coin Cashback Price and Coin Cashback Tax Amount applies in addition to the Transaction Fee and Tax Amount under the Terms of Service.

15.6 The Coin Cashback Price and Coin Cashback Tax Amount is strictly non-refundable.


16. DELIVERY

16.1 Ipetsonline will inform Seller when Ipetsonline receives Buyer’s Purchase Monies. Unless otherwise agreed with Ipetsonline, Seller should then make the necessary arrangements to have the purchased item delivered to Buyer and provide details such as the name of the delivery company, the tracking number, etc. to Buyer through the Site.

16.2 Seller must use his/her best effort to ensure that Buyer receives the purchased items within, whichever applicable, the Ipetsonline Guarantee Period or the time period specified (for offline payment) by Seller on Seller’s listing.

16.3 Users understand that Seller bears all risk attached to the delivery of the purchased item(s) and warrants that he/she has or will obtain adequate insurance coverage for the delivery of the purchased item(s). In the event where the purchased item(s) is damaged,lost or failure of delivery during the course of delivery, Users acknowledge and agree that Ipetsonline will not be liable for any damage, expense, cost or fees resulted therefrom and Seller and/or Buyer will reach out to the logistic service provider to resolve such dispute.

16.4 For Cross-Border Transaction. Users understand and acknowledge that, where a product listing states that the product will ship from overseas, such product is being sold from a Seller based outside of Singapore, and the importation and exportation of such product is subject to local laws and regulations. Users should familiarise themselves with all import and export restrictions that apply to the designating country. Users acknowledge that Ipetsonline cannot provide any legal advice in this regard and agrees that Ipetsonline shall not bear any risks or liabilities associated with the import and export of such products to Singapore.

16.5 Where the Buyer elects to have a purchased item delivered by shipping method, the fee payable to the delivery company (“Shipping Fee”) shall be borne by the Buyer, Seller and Ipetsonline in such proportions as may be determined by Ipetsonline and published on the Site from time to time. Ipetsonline shall (i) collect the Buyer’s proportion of the Shipping Fee from the Buyer, (ii) deduct the Seller’s proportion of the Shipping Fee from the Buyer’s Purchase Monies in accordance with Section 12.2, and (iii) pay the total Shipping Fee to the delivery company.


17. CANCELLATION, RETURN AND REFUND

17.1 Buyer may only cancel his/her order prior to the payment of Buyer’s Purchase Monies into Ipetsonline Guarantee Account.

17.2 Buyer may apply for the return of the purchased item and refund prior to the expiry of Ipetsonline Guarantee Period, if applicable, subject to and in accordance with Ipetsonline’s Refunds and Return Policy. Please refer to Ipetsonline’s Refunds and Return Policy for further information.

17.3 Ipetsonline reserves the right to cancel any transaction on the Site and Buyer agrees that Buyer’s sole remedy will be to receive a refund of the Buyer’s Purchase Monies paid into Ipetsonline Guarantee Account.

17.4 If you have redeemed Ipetsonline Coin for your transaction and you are successful in obtaining a refund based on Ipetsonline’s Refunds and Return Policy, Ipetsonline shall refund the monies you have actually paid for the item and credit back any redeemed Ipetsonline Coin to your Account separately.

17.5 Ipetsonline does not monitor the cancellation, return and refund process for offline payment.

17.6 Refunds to Buyers shall be made to their IpetsonlinePay wallet within twenty(20) day of the return received or refund request being approved.


18. SELLER’S RESPONSIBILITIES

18.1 Seller shall properly manage and ensure that relevant information such as the price and the details of items, inventory amount and terms and conditions for sales is updated on Seller’s listing and shall not post inaccurate or misleading information.

18.2 The price of items for sale will be determined by the Seller at his/her own discretion. The price of an item and shipping charges shall include the entire amount to be charged to Buyer such as sales tax, value-added tax, tariffs, etc. and Seller shall not charge Buyer such amount additionally and separately.

18.3 Seller agrees that Ipetsonline may at its discretion engage in promotional activities to induce transactions between Buyer and Seller by reducing, discounting or refunding fees, or in other ways. The final price that Buyer will pay actually will be the price that such adjustment is applied to.

18.4 For the purpose of promoting the sales of the items listed by Seller, Ipetsonline may post such items (at adjusted price) on third-party websites (such as portal sites and price comparison sites) and other websites (domestic or foreign) operated by Ipetsonline.

18.5 Seller shall issue receipts, credit card slips or tax invoices to Buyer on request.

18.6 Seller acknowledges and agrees that Seller will be responsible for paying all taxes, customs and duties for the item sold and Ipetsonline cannot provide any legal or tax advice in this regard. As tax laws and regulations may change from time to time, Sellers are advised to seek professional advice if in doubt.

18.7 Seller acknowledge and agrees that Seller’s violation of any of Ipetsonline’s polices will result in a range of actions as stated in Section 7.1.


19. PAID ADVERTISING

19.1 Ipetsonline offers keyword advertising (“Keyword Advertising”) and other advertising services, including participation in flash deals (“Flash Deal Advertising”) (Keyword Advertising and Flash Deal Advertising hereinafter referred to together as "Paid Advertising") on its Paid Advertising Site and other site/s on an ongoing basis. Sellers may purchase the Paid Advertising services. Ipetsonline provides the Paid Advertising services in accordance with these Terms of Service and any explanatory materials published on this Site, the Paid Advertising Site or otherwise communicated to Sellers in writing (hereinafter referred to as the "Paid Advertising Rules"). Sellers who purchase Paid Advertising services agree to be bound by the Paid Advertising Rules. If you are not agreeable to being bound by the Paid Advertising Rules, do not buy any Paid Advertising Services.

19.2 In order to purchase Paid Advertising services, you must be an eligible Seller under the Paid Advertising Rules. At the time when you purchase and pay for the Paid Advertising services, your Account must not be suspended.

19.3 You may purchase Paid Advertising services by purchasing advertising credits on the Paid Advertising Site or other site/s (“Advertising Credits”), and fees payable for the Paid Advertising services will be deducted from the Advertising Credits by Ipetsonline. All Advertising Credits will be subject to goods and services tax and expire after six (6) months of purchase, or such other time as determined by Ipetsonline. Except as otherwise provided in the applicable Paid Advertising Rules, you may not cancel the order and/or request for a refund after you have purchased Advertising Credits and completed the payment process.

19.4 You may also choose to have your Advertising Credits automatically topped up via your Seller Wallet (“Advertising Credits Top Up Feature”) if your Advertising Credits balance falls below an amount set by you (“Advertising Credits Minimum Amount”). When activating the Advertising Credits Top Up Feature, you may choose the Advertising Credits Minimum Amount and the amount of top up, and you consent to the debit of your Seller Wallet in accordance with Section 10 of these Terms of Service.

19.5 You have the option to purchase Keyword Advertising services at the time you list an item for sale or subsequently. When you purchase Keyword Advertising, you can set different budgets, keywords, marketing periods, etc. for each item in accordance with the Paid Advertising Rules. The Keyword Advertising service for each item will be activated and will expire on the respective dates set by you (the “Paid Advertising Period”). You will not be entitled to transfer the remaining Paid Advertising Period or Advertising Credits to other items if an item is sold or unlisted during the Paid Advertising Period you set for that item. The Advertising Credits will also not be refunded.

19.6 You have the option to purchase Flash Deal Advertising services during the periods nominated by Ipetsonline. When you purchase Flash Deal Advertising services, you may nominate items to be included in a flash sale and Ipetsonline may include such items in a flash sale at its sole and absolute discretion. Advertising Credits are not transferable to other items once used, regardless of whether the items are sold/unsold, or unlisted during the flash sale. The Advertising Credits will also not be refunded.

19.7 The goods you list on the Site must comply with all relevant laws and regulations, the Paid Advertising Rules, these Terms of Service and the Prohibited and Restricted Items Policy. You understand and agree that Ipetsonline has the right to immediately remove any listing which violates any of the foregoing and any Paid Advertising fees that you have paid or Advertising Credits you have used in relation to any listing removed pursuant to this Section 18.7 will not be refunded. Ipetsonline will also not be liable to compensate you for any loss whatsoever in relation to listings removed pursuant to this Section 18.7.

19.8 You understand and agree that Ipetsonline does not warrant or guarantee any increase in viewership or sales of your items as a result of the Paid Advertising services.

19.9 You are advised to only purchase Paid Advertising services after fully considering your budget and intended advertising objectives. Except as otherwise provided in these Terms of Service or the Paid Advertising Rules, Ipetsonline shall not be liable for any compensation or be subject to any liability (including but not limited to actual expenses and lost profits) for the results or intended results of any Paid Advertising service.

19.10 IF, NOTWITHSTANDING ANYTHING IN THESE TERMS OF SERVICE, Ipetsonline IS FOUND BY A COURT OF COMPETENT JURISDICTION TO BE LIABLE (INCLUDING FOR GROSS NEGLIGENCE) IN RELATION TO ANY PAID ADVERTISING SERVICE, THEN, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ITS LIABILITY TO YOU OR TO ANY THIRD PARTY IS LIMITED TO THE AMOUNT PAID BY YOU FOR THE PAID ADVERTISING SERVICE IN QUESTION ONLY.


20. PURCHASE AND SALE OF REGULATED ITEMS or PRODUCTS

20.1 No sale or purchase is allowed on regulated items or products unless with valid approval from authorities or relevant goverment bodies.


21. TRANSACTION FEES

21.1 Ipetsonline charges a fee for all successful transactions completed on the Site (“Transaction Fee”). The Transaction Fee is borne by the Seller, and is calculated as two percent (2%) of the Buyer’s Purchase Monies, rounded up to the nearest cent. The Transaction Fee is subject to GST (“Tax Amount”), and the Seller is responsible for such Tax Amount.

21.2 For Sellers located outside of Singapore, Ipetsonline charges a fee for all successful transactions completed on the Site (“Cross Border Fee”). The Cross Border fee is borne by the Seller, and is calculated according to the rates as notified to such Sellers from time to time on the Site.

21.3 Following the successful completion of a transaction, Ipetsonline shall deduct the Transaction Fee and the Tax Amount, and the Cross Border Fee (as applicable) from the Buyer’s Purchase Monies, and remit the balance to the Seller in accordance with Section 12.2. Ipetsonline shall issue receipts or tax invoices for the Transaction Fee and Tax Amount paid by Seller on request.


22. OVERSEAS VENDOR REGISTRATION

22.1 No Overseas vendor is allowed at the current moment.


23. DISPUTES

23.1 In the event a problem arises in a transaction, the Buyer and Seller agree to communicate with each other first to attempt to resolve such dispute by mutual discussions, which Ipetsonline shall use reasonable commercial efforts to facilitate. If the matter cannot be resolved by mutual discussions, Users may approach the claims tribunal of their local jurisdiction to resolve any dispute arising from a transaction.

23.2 Each Buyer and Seller covenants and agrees that it will not bring suit or otherwise assert any claim against Ipetsonline or its Affiliates (except where Ipetsonline or its Affiliates is the Seller of the product that the claim relates to) in relation to any transaction made on the Site or any dispute related to such transaction.

23.3 Users covered under Ipetsonline Guarantee may send written request to Ipetsonline to assist them in resolving issues which may arise from a transaction upon request. Ipetsonline may, at its sole discretion and with absolutely no liability to Seller and Buyer, take all necessary steps to assist Users resolving their dispute. For more information, please refer to Ipetsonline’s Refunds and Return Policy.

23.4 To be clear, the services provided under this Section 20 are only available to Buyers covered under Ipetsonline Guarantee. Buyer using other payment means for his/her purchase should contact Seller directly.


24. FEEDBACK

24.1 Ipetsonline welcomes information and feedback from our Users which will enable Ipetsonline to improve the quality of service provided. Please refer to our feedback procedure below for further information:

(i) Feedback may be made in writing through email to or using the feedback form found on the App.

(ii) Anonymous feedback will not be accepted.

(iii) Users affected by the feedback should be fully informed of all facts and given the opportunity to put forward their case.

(iv) Vague and defamatory feedback will not be entertained.


25. DISCLAIMERS

25.1 THE SERVICES ARE PROVIDED "AS IS" AND WITHOUT ANY WARRANTIES, CLAIMS OR REPRESENTATIONS MADE BY Ipetsonline OF ANY KIND EITHER EXPRESSED, IMPLIED OR STATUTORY WITH RESPECT TO THE SERVICES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF QUALITY, PERFORMANCE, NON-INFRINGEMENT, MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE, NOR ARE THERE ANY WARRANTIES CREATED BY COURSE OF DEALING, COURSE OF PERFORMANCE OR TRADE USAGE. WITHOUT LIMITING THE FOREGOING AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, Ipetsonline DOES NOT WARRANT THAT THE SERVICES, THIS SITE OR THE FUNCTIONS CONTAINED THEREIN WILL BE AVAILABLE, ACCESSIBLE, UNINTERRUPTED, TIMELY, SECURE, ACCURATE, COMPLETE OR ERROR-FREE, THAT DEFECTS, IF ANY, WILL BE CORRECTED, OR THAT THIS SITE AND/OR THE SERVER THAT MAKES THE SAME AVAILABLE ARE FREE OF VIRUSES, CLOCKS, TIMERS, COUNTERS, WORMS, SOFTWARE LOCKS, DROP DEAD DEVICES, TROJAN-HORSES, ROUTINGS, TRAP DOORS, TIME BOMBS OR ANY OTHER HARMFUL CODES, INSTRUCTIONS, PROGRAMS OR COMPONENTS.

25.2 YOU ACKNOWLEDGE THAT THE ENTIRE RISK ARISING OUT OF THE USE OR PERFORMANCE OF THE SITE AND/OR THE SERVICES REMAINS WITH YOU TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

25.3 Ipetsonline HAS NO CONTROL OVER AND, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, DOES NOT GUARANTEE OR ACCEPT ANY RESPONSIBILITY FOR: (A) THE FITNESS FOR PURPOSE, EXISTENCE, QUALITY, SAFETY OR LEGALITY OF ITEMS AVAILABLE VIA THE SERVICES; OR (B) THE ABILITY OF SELLERS TO SELL ITEMS OR OF BUYERS TO PAY FOR ITEMS. IF THERE IS A DISPUTE INVOLVING ONE OR MORE USERS, SUCH USERS AGREE TO RESOLVE SUCH DISPUTE BETWEEN THEMSELVES DIRECTLY AND, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, RELEASE Ipetsonline AND ITS AFFILIATES FROM ANY AND ALL CLAIMS, DEMANDS AND DAMAGES ARISING OUT OF OR IN CONNECTION WITH ANY SUCH DISPUTE.


26. EXCLUSIONS AND LIMITATIONS OF LIABILITY

26.1 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL Ipetsonline BE LIABLE WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING, WITHOUT LIMITATION, NEGLIGENCE (WHETHER ACTIVE, PASSIVE OR IMPUTED), PRODUCT LIABILITY, STRICT LIABILITY OR OTHER THEORY), OR OTHER CAUSE OF ACTION AT LAW, IN EQUITY, BY STATUTE OR OTHERWISE, FOR:

(i) (A) LOSS OF USE; (B) LOSS OF PROFITS; (C) LOSS OF REVENUES; (D) LOSS OF DATA; (E) LOSS OF GOOD WILL; OR (F) FAILURE TO REALISE ANTICIPATED SAVINGS, IN EACH CASE WHETHER DIRECT OR INDIRECT; OR

(ii) ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, ARISING OUT OF OR IN CONNECTION WITH THE USE OR INABILITY TO USE THIS SITE OR THE SERVICES, INCLUDING, WITHOUT LIMITATION, ANY DAMAGES RESULTING THEREFROM, EVEN IF Ipetsonline HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

26.2 YOU ACKNOWLEDGE AND AGREE THAT YOUR ONLY RIGHT WITH RESPECT TO ANY PROBLEMS OR DISSATISFACTION WITH THE SERVICES IS TO REQUEST FOR TERMINATION OF YOUR ACCOUNT AND/OR DISCONTINUE ANY USE OF THE SERVICES.

26.3 IF, NOTWITHSTANDING THE PREVIOUS SECTIONS, Ipetsonline IS FOUND BY A COURT OF COMPETENT JURISDICTION TO BE LIABLE (INCLUDING FOR GROSS NEGLIGENCE), THEN, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ITS LIABILITY TO YOU OR TO ANY THIRD PARTY IS LIMITED TO THE LESSER OF: (A) ANY AMOUNTS DUE AND PAYABLE TO YOU PURSUANT TO THE Ipetsonline GUARANTEE; AND (B) SG $100 (ONE HUNDRED SINGAPORE DOLLARS).

26.4 NOTHING IN THESE TERMS OF SERVICE SHALL LIMIT OR EXCLUDE ANY LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY Ipetsonline’S NEGLIGENCE, FOR FRAUD OR FOR ANY OTHER LIABILITY ON THE PART OF Ipetsonline THAT CANNOT BE LAWFULLY LIMITED AND/OR EXCLUDED.

27. LINKS TO THIRD PARTY SITES AND SHARING VIDEOS FROM YOUTUBE

27.1 Third party links provided throughout the Site will let you leave this Site. These links are provided as a courtesy only, and the sites they link to are not under the control of Ipetsonline in any manner whatsoever and you therefore access them at your own risk. Ipetsonline is in no manner responsible for the contents of any such linked site or any link contained within a linked site, including any changes or updates to such sites. Ipetsonline is providing these links merely as a convenience, and the inclusion of any link does not in any way imply or express affiliation, endorsement or sponsorship by Ipetsonline of any linked site and/or any of its content therein.

27.2 Ipetsonline allows you to share videos from YouTube on the Ipetsonline Livestream feature ("YouTube Content"). By sharing YouTube Content, you hereby agree to be bound by the YouTube Terms of Service (https://www.youtube.com/t/terms).


28. YOUR CONTRIBUTIONS TO THE SERVICES

28.1 By submitting Content for inclusion on the Services, you represent and warrant that you have all necessary rights and/or permissions to grant the licenses below to Ipetsonline. You further acknowledge and agree that you are solely responsible for anything you post or otherwise make available on or through the Services, including, without limitation, the accuracy, reliability, nature, rights clearance, compliance with law and legal restrictions associated with any Content contribution. You hereby grant Ipetsonline and its successors a perpetual, irrevocable, worldwide, non-exclusive, royalty-free, sub-licensable and transferable license to use, copy, distribute, republish, transmit, modify, adapt, create derivative works of, publicly display, and publicly perform such Content contribution on, through or in connection with the Services in any media formats and through any media channels, including, without limitation, for promoting and redistributing part of the Services (and its derivative works) without need of attribution and you agree to waive any moral rights (and any similar rights in any part of the world) in that respect. You understand that your contribution may be transmitted over various networks and changed to conform and adapt to technical requirements.

28.2 Any Content, material, information or idea you post on or through the Services, or otherwise transmit to Ipetsonline by any means (each, a "Submission"), is not considered confidential by Ipetsonline and may be disseminated or used by Ipetsonline without compensation or liability to you for any purpose whatsoever, including, but not limited to, developing, manufacturing and marketing products. By making a Submission to Ipetsonline, you acknowledge and agree that Ipetsonline and/or other third parties may independently develop software, applications, interfaces, products and modifications and enhancements of the same which are identical or similar in function, code or other characteristics to the ideas set out in your Submission. Accordingly, you hereby grant Ipetsonline and its successors a perpetual, irrevocable, worldwide, non-exclusive, royalty-free, sub-licensable and transferable license to develop the items identified above, and to use, copy, distribute, republish, transmit, modify, adapt, create derivative works of, publicly display, and publicly perform any Submission on, through or in connection with the Services in any media formats and through any media channels, including, without limitation, for promoting and redistributing part of the Services (and its derivative works). This provision does not apply to personal information that is subject to our privacy policy except to the extent that you make such personal information publicly available on or through the Services.


29. THIRD PARTY CONTRIBUTIONS TO THE SERVICES AND EXTERNAL LINKS

29.1 Each contributor to the Services of data, text, images, sounds, video, software and other Content is solely responsible for the accuracy, reliability, nature, rights clearance, compliance with law and legal restrictions associated with their Content contribution. As such, Ipetsonline is not responsible to, and shall not, regularly monitor or check for the accuracy, reliability, nature, rights clearance, compliance with law and legal restrictions associated with any contribution of Content. You will not hold Ipetsonline responsible for any User's actions or inactions, including, without limitation, things they post or otherwise make available via the Services.

29.2 In addition, the Services may contain links to third party products, websites, services and offers. These third party links, products, websites and services are not owned or controlled by Ipetsonline. Rather, they are operated by, and are the property of, the respective third parties, and may be protected by applicable copyright or other intellectual property laws and treaties. Ipetsonline has not reviewed, and assumes no responsibility for the content, functionality, security, services, privacy policies, or other practices of these third parties. You are encouraged to read the terms and other policies published by such third parties on their websites or otherwise. By using the Services, you agree that Ipetsonline shall not be liable in any manner due to your use of, or inability to use, any website or widget. You further acknowledge and agree that Ipetsonline may disable your use of, or remove, any third party links, or applications on the Services to the extent they violate these Terms of Service.


30. YOUR REPRESENTATIONS AND WARRANTIES

You represent and warrant that:

(a) you possess the legal capacity (and in the case of a minor, valid parent or legal guardian consent), right and ability to enter into these Terms of Service and to comply with its terms; and

(b) you will use the Services for lawful purposes only and in accordance with these Terms of Service and all applicable laws, rules, codes, directives, guidelines, policies and regulations.


31. FRAUDULENT OR SUSPICIOUS ACTIVITY

If Ipetsonline, in its sole discretion, believes that you may have engaged in any potentially fraudulent or suspicious activity and/or transactions, we may take various actions to protect Ipetsonline, other Buyers or Sellers, other third parties or you from Reversals, Chargebacks, Claims, fees, fines, penalties and any other liability. The actions we may take include but are not limited to the following:

(a) We may close, suspend, or limit your access to your Account or the Services, and/or suspend the processing of any transaction;

(b) We may suspend your eligibility for Ipetsonline Guarantee;

(c) We may hold, apply or transfer the funds in your Account as required by judgments and orders which affect you or your Account, including judgments and orders issued by courts in Singapore or elsewhere and directed to Ipetsonline;

(d) We may refuse to provide the Services to you now and in the future;

(e) We may hold your funds for a period of time reasonably needed to protect against the risk of liability to Ipetsonline or a third party, or if we believe that you may be engaging in potentially fraudulent or suspicious activity and/or transactions.

For the purposes of this Section:

"Chargeback" means a request that a Buyer files directly with his or her debit or credit card company or debit or credit card issuing bank to invalidate a payment.

"Claim" means a challenge to a payment that a Buyer or Seller files directly with Ipetsonline.

"Reversal" means the reversal of a payment by Ipetsonline because (a) it is invalidated by the sender's bank, (b) it was sent to you in error by Ipetsonline, (c) the sender of the payment did not have authorization to send the payment (for example: the sender used a stolen credit card), (d) you received the payment for activities that violated these Terms of Service or any other Ipetsonline policy, or (e) Ipetsonline decided a Claim against you.


32. INDEMNITY

You agree to indemnify, defend and hold harmless Ipetsonline, and its shareholders, subsidiaries, affiliates, directors, officers, agents, co-branders or other partners, and employees (collectively, the "Indemnified Parties") from and against any and all claims, actions, proceedings, and suits and all related liabilities, damages, settlements, penalties, fines, costs and expenses (including, without limitation, any other dispute resolution expenses) incurred by any Indemnified Party arising out of or relating to: (a) any transaction made on the Site, or any dispute in relation to such transaction (except where Ipetsonline or its Affiliates is the Seller in the transaction that the dispute relates to), (b) the Ipetsonline Guarantee, (c) the hosting, operation, management and/or administration of the Services by or on behalf of Ipetsonline, (d) your violation or breach of any term of these Terms of Service or any policy or guidelines referenced herein, (e) your use or misuse of the Services, (f) your breach of any law or any rights of a third party, or (g) any Content uploaded by you.


33. SEVERABILITY

If any provision of these Terms of Service shall be deemed unlawful, void, or for any reason unenforceable under the law of any jurisdiction, then that provision shall be deemed severable from these terms and conditions and shall not affect the validity and enforceability of any remaining provisions in such jurisdiction nor the validity and enforceability of the provision in question under the law of any other jurisdiction.


34. GOVERNING LAW

These Terms of Service shall be governed by and construed in accordance with the laws of the Republic of Singapore without regard to its conflict of law rules. The United Nations Convention on Contracts for the International Sale of Goods and the Uniform Computer Information Transaction Act, to the extent applicable, are expressly disclaimed. Unless otherwise required by applicable laws, any dispute, controversy, claim or difference of any kind whatsoever shall arising out of or relating to these Terms of Service against or relating to Ipetsonline or any Indemnified Party under these Terms of Service shall be referred to and finally resolved by arbitration in Singapore in accordance with the Arbitration Rules of the Singapore International Arbitration Centre (“SIAC Rules”) for the time being in force, which rules are deemed to be incorporated by reference in this Section. There will be one (1) arbitrator and the language of the arbitration shall be English.


35. GENERAL PROVISIONS

35.1 Ipetsonline reserves all rights not expressly granted herein.

35.2 Ipetsonline may modify these Terms of Service at any time by posting the revised Terms of Service on this Site. Your continued use of this Site after such changes have been posted shall constitute your acceptance of such revised Terms of Service.

35.3 You may not assign, sublicense or transfer any rights granted to you hereunder or subcontract any of your obligations.

35.4 Nothing in these Terms of Service shall constitute a partnership, joint venture or principal-agent relationship between you and Ipetsonline, nor does it authorise you to incur any costs or liabilities on Ipetsonline’s behalf.

35.5 The failure of Ipetsonline at any time or times to require performance of any provision hereof shall in no manner affect its right at a later time to enforce the same unless the same is waived in writing.

35.6 These Terms of Service are solely for your and our benefit and are not for the benefit of any other person or entity, except for Ipetsonline's affiliates and subsidiaries (and each of Ipetsonline's and its affiliates' and subsidiaries' respective successors and assigns).

35.7 The terms set forth in these Terms of Service and any agreements and policies included or referred to in these Terms of Service constitute the entire agreement and understanding of the parties with respect to the Services and the Site and supersede any previous agreement or understanding between the parties in relation to such subject matter. The parties also hereby exclude all implied terms in fact. In entering into the agreement formed by these Terms of Service, the parties have not relied on any statement, representation, warranty, understanding, undertaking, promise or assurance of any person other than as expressly set out in these Terms of Service. Each party irrevocably and unconditionally waives all claims, rights and remedies which but for this Section it might otherwise have had in relation to any of the foregoing. These Terms of Service may not be contradicted, explained or supplemented by evidence of any prior agreement, any contemporaneous oral agreement or any consistent additional terms.

35.8 You agree to comply with all applicable laws, statutes, regulations and codes relating to anti-bribery and corruption including without limitation the UK Bribery Act, the US Foreign Corrupt Practices Act and the Singapore Prevention of Corruption Act and confirm that you have and shall have in place all policies and procedures needed to ensure compliance with such requirements.

35.9 If you have any questions or concerns about these Terms of Service or any issues raised in these Terms of Service or on the Site, please contacts us at: ipetsonline.sg@gmail.com.

LEGAL NOTICES: Please send all legal notices to legal@Ipetsonline.com and Attention it to the “General Counsel”.

I HAVE READ THIS AGREEMENT AND AGREE TO ALL OF THE PROVISIONS CONTAINED ABOVE AND ANY REVISION THE SAME HEREAFTER. BY CLICKING THE “SIGN UP ” OR “CONNECT WITH FACEBOOK” BUTTON DURING REGISTRATION, I UNDERSTAND THAT I AM CREATING A DIGITAL SIGNATURE, WHICH I INTEND TO HAVE THE SAME FORCE AND EFFECT AS IF I HAD SIGNED MY NAME MANUALLY.


Last Updated: 1 September 2020
 
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